Educate (Know You + Don't Know the System): Suggests a need to educate those within the organization who know the Quality Implementer but are not familiar with the ISO 9001 system. The goal here is to provide training and resources to these individuals to enhance their understanding of quality standards and processes.
Strategy: Develop training programs, workshops, or informational sessions specifically tailored to different departments to raise their understanding of the ISO 9001 system and its benefits.
Champion (Know You + Know the System): Represents individuals who are aware of both the Quality Implementer and the ISO 9001 system. These can be advocates for the system within the organization.
Strategy: Leverage these individuals as champions to promote the importance of quality management. Encourage them to share success stories and facilitate peer-to-peer learning.
Awareness (Don't Know You + Don't Know the System): Focus is on individuals who are not aware of either the Quality Implementer or the ISO 9001 system. This is the quadrant where there is the most work to do in terms of raising awareness.
Strategy: Implement a communication plan to introduce the Quality Implementer and the ISO 9001 system to these employees. Use internal communication channels, such as newsletters, intranet, and company meetings, to share information about quality initiatives and the role of the Quality Implementer.
Visibility (Don't Know You + Know the System): People are familiar with the ISO system but not with the Quality Implementer. The goal here is to make the role of the Quality Implementer more visible to these individuals.
Strategy: Increase the visibility of the Quality Implementer through regular updates on quality initiatives, participation in cross-departmental meetings, and by providing support to teams in implementing quality measures.
To close the gaps or take advantage of the situation, the Quality Implementer should aim to move individuals from the lower quadrants to the upper ones, by increasing both the awareness of their role and the understanding of the ISO system throughout the organization. This can be done through a combination of education, increasing visibility, and leveraging champions within the company.